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Transferring and Updating a Softkey License

This article outlines how to update the support expiration information on a softkey license and how to move a softkey license from one machine to another.  For information on installing a new softkey license, please visit "How to Install the Network License Version of OpticStudio."

CONTENTS:
Alissa Wilczynski
10/19/2015
Hardware Key
Installation and Troubleshooting

Transferring a Softkey License

To move a softkey license from one machine to another, both machines must have internet access and be able to communicate with the Zemax server.  

First, launch the Zemax License Manager (ZLM) on the machine where you would like the softkey to reside.  We will refer to this as the "target" machine.  You can open the ZLM from inside OpticStudio under Help > License Manager or from C:/Program Files/Zemax License Manager/ZemaxLicenseManager.exe.

Navigate to the Transfer key tab and click Generate Transfer Code.  



Copy the code generated in this dialog box and save it or email it to yourself, such that you can access the code from the currently licensed machine.

Next, move to the currently licensed machine.  Open the ZLM.  On the License Information tab, find the license that you would like to move to the target machine.  Hit the Transfer Away button and, in the pop-up dialog, paste the code generated from the target machine.  



Confirm that you do want to remove the license from this machine, and you should receive a message "License successfully transferred away."  The license has now been transferred temporarily to the Zemax server.  If you receive any other message, there was an error during your transfer.  Please read the error text and attempt to follow the instructions.  If the error persists, contact support@zemax.com and provide a screenshot of the error as well as a description of the steps you have completed.

Finally, return to the target machine.  Inside ZLM on the Transfer key tab, click Complete Transfer.  Copy the code generated in step 1 into the pop-up box.  The license will then be retrieved from the Zemax server and saved on the local machine.  The License Information tab should now be populated with the key data.
 

Q&A

What happens if I generate a tranfer code, then decide not to move my license?

When you generate a transfer code, you create a fingerprint to identify a particular transfer process.  If you do not wish to continue the transfer, you can simply abandon the process at this stage.
 

If I decide I no longer want to move the license but have already hit Transfer Away, what should I do?

Your license is now stored on the Zemax server.  The best and easiest way to retrieve your license is to complete the transfer to the target machine, then simply re-transfer the machine back to the original host.  If this is not possible, send a message to support@zemax.com explaining the situation.  Ensure that your message contains your transfer code and as much key information as you have, such as your key serial number or key ID.
 

If I generate a transfer code from target machine A but then decide I'd rather move the license to target machine B, what should I do?

So long as you have not already pressed the Transfer Away button on the currently licensed machine, you can simply go to target machine B and generate a new transfer code.  Use the transfer code from target machine B to complete the remainder of the transfer steps. 
 

Can I transfer a checked-out seat from a network license?

No, checked out seats are locked to the machine where the loan was originated.
 

Can I transfer a network license?

Yes, network licenses may be transfered to a new keyserver machine.  Before initiating the transfer, you should ensure that there are no active sessions on the license.  To view active sessions or disconnect a user from the network key, see "How Do I Monitor and Control Usage of the Network Key?"
 

Can I transfer a network license if there are currently seats checked-out?

Yes, you may transfer a license even if there are checked-out seats.  Once the checked-out seats loan period ends, their seats will be returned to the general pool, regardless of the host location of the network license.  To return a checked-out seat early, the client machine simply needs visibility to the new network license location.

 

Update Support Expiration on a Softkey License

On the machine hosting the softkey license, open the Zemax License Manager (ZLM).  You can open the ZLM from inside OpticStudio under Help > License Manager or from C:/Program Files/Zemax License Manager/ZemaxLicenseManager.exe.  To complete the license update, your machine must be connected to the internet and able to access the Zemax server.  On the License Information tab, locate the license that you would like to update and press the Update button.



Enter the update code provided to you by the Zemax sales team.  You should then receive a message of the successful update.  Looking at the License Information tab, you should see the "Support expiration" field now reflects the renewed information.  If the date displayed here is not correct, please contact support@zemax.com and include your update code and purchase order information.

 

Q&A

If I update license information while seats are checked-out from the network, what will happen?

Any client machines and the keyserver looking at the network license will see the updated license information.  The checked-out seats will not be updated until they are returned to the general network license pool.  


Can I update my license information without connecting to the internet?

Connecting to the internet is the easiest way to perform the update.  If the machine where the key is hosted cannot be connected to the internet, support@zemax.com can provide manual update instructions as required.